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• Prices are flat and shown before you request. There is a regular rate and a higher night rate (9 pm to 9 am). They are not negotiable.
• Every price covers 10 driving miles from Greenville. After that, travel is $3 per mile. The app works out the travel charge from your address, and the total you see is the total you pay.
• You pay the technician in person when the work is done. Nothing is charged online.
• For a lockout we open the vehicle and take out the keys. We do not cut, copy or program keys.
• We confirm you own the vehicle or may have it opened. We may ask for photo ID and the registration or insurance card, and we may decline if we cannot.
• Fuel delivery is billed at the flat delivery price plus the fuel at the pump price. Tell us the correct fuel.
• We are open around the clock but availability is limited. An ETA is an estimate and can change.
• We may decline or cancel a request that is outside our area or unsafe.

When you request help we collect your name, phone number, location (a shared pin, or the place you type), your vehicle, and any notes. We use them only to find you, contact you and complete the job.

• Your location is only read when you tap Use my current location.
• We do not sell your information and we do not run ad tracking on this app.
• Request records, including location, are deleted after 90 days.
• Service providers that host and run this platform process the data for us under our instructions.
• Your request page is private to anyone who does not have its link. Keep the link to yourself.